VIRGIN ACTIVE EXPERIENCE
THE 10 MOST FREQUENTLY ASKED QUESTIONS
- My Membership
- Changed your mind after subscribing? Here’s how the right of withdrawal works
- Is a medical certificate required to attend the Club? Here's everything you need to know.
- Can the monthly fee of my subscription change?
- Automatic Subscription Renewal: Everything You Need to Know
- Do you want to cancel your subscription? Here’s how to do it step by step
YOUR MEMBERSHIP
- My Membership
- Changed your mind after subscribing? Here’s how the right of withdrawal works
- Automatic Subscription Renewal: Everything You Need to Know
- Can the monthly fee of my subscription change?
- How can I manage my Corporate subscription? (Corporate welfare)
- Can I join other Virgin Active clubs?
MEMBERSHIP FREEZING AND CANCELLATION
- Do you no longer want to attend the Club and want to terminate your subscription early? Here’s how the early withdrawal right works
- Need to take a break? Here’s how to suspend your subscription temporarily and for free
- Need to take a break but don’t qualify for a free suspension? Here’s how to temporarily pause your subscription at a low cost
- What is Smart Break suspension?
- What is Active Break suspension?
- Are you permanently unable to attend the Club? Here’s how to request early termination of your subscription
MEMBERSHIP PAYMENTS
MEDICAL CERTIFICATE FOR SPORT ACTIVITIES
CLASSES BOOKING & GYM FLOOR ACCESS
- How do I cancel a booked class?
- What happens if I do not cancel my booking for a class?
- How much does it cost to train with a personal trainer?
- Is it possible to book an appointment with the Personal Trainer?
- How much does the Gym Training service cost?
- Is it possible to have a training card?
APP MYVIRGINACTIVE
- I am not receiving the email to reset my password. What should I do?
- Is it mandatory to reset the password to access the Virgin Active Italia app?
- I can no longer book my classes from the app, what can I do?
- How can I receive communications on the app?
- Can I view the expiry date of my medical certificate?
- Can I monitor my Club accesses from the app?