If you can no longer properly view and book classes from your Virgin Active Italia app according to the priority booking associated with your service level/ subscription, please check the following:

• Ensure your subscription is still active.
• Verify that the payment for the current month of your subscription has been successfully processed.
• Check that your medical certificate has not expired.
• Make sure you haven’t booked more than 3 classes on the same day.
• Confirm that you haven’t received three "no-show" emails for classes in the last 30 days.

If you haven’t encountered any of the issues listed, please visit the reception at your Club, where our staff will assist you in resolving the issue. Alternatively, customer service is available: fill out the form or email us at servizioclienti@virginactive.it.