If you are no longer able to book from your MyVirginActive app, please check the following:

• check that your subscription is still active.
• check that the current month's payment for your subscription has been successful.
• check that you have not booked more than 3 classes on the same day.
• check that you have not received 3 no-show emails in the last 30 days.

If none of the above problems have occurred, please go to your Club Reception and get help from our Staff.